Service Name: PG&E ENERGY PAYMENT ASSISTANCE AND BILLING PLANS
Organization Name: PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Location
Location Name: ONLINE SERVICES
- Accessibility: Not applicable
- Physical Address: Online Services, Sacramento, CA, 95899
- Mailing Address: PO Box 997300, Sacramento, CA, 95899
- Description: PG&E offers a variety of energy bill assistance plans and resources.
Budget Billing:
Helps offset high winter heating and summer air conditioning peak bills. Provides more predictable monthly energy costs to help you budget expenses. The Budget Billing program averages energy costs over the previous 12 months to determine monthly payment amounts. If energy costs significantly change, PG&E will adjust the monthly payment amount once every four months. For more information visit PG&E Budget Billing or fill out the online form to enroll.
Arrearage Management Plan (AMP):
Offers a debt forgiveness plan to eligible PG&E residential customers. Arrearage Management Plan (AMP) will forgive half of the eligible debt, at least $500 for gas and electricity, or at least $250 for gas-only. Visit PG&E AMP for more information.
Energy Savings Assistance (ESA):
Provides no-cost upgrades such as lighting, weatherization, or water-saving measures. Includes opportunities to upgrade or repair heat pump water heaters, furnaces, lighting, and refrigerators for no cost. For more information visit PG&E Energy Savings Assistance or fill out the online form to enroll.
Relief for Energy Assistance through Community Help (REACH):
Provides an energy credit to low income families for up to $300 based on past due bills. Customers can only receive services once in a twelve month period. REACH is run by the nonprofit organization, Dollar Energy Fund, with assistance available through local organizations in each county. For more information about the REACH program visit PG&E REACH .
Find where to apply for REACH assistance through local organizations by searching your local 211 for "Electric Service Payment Assistance" or "Gas Service Payment Assistance".
For those areas that do not offer a local organization to assist with applications, applicants can fill out an online application. For the online application visit Dollar Energy Fund MyApp.
For discounted rate programs, such as CARE/FERA (PG&E CARE/FERA Energy Discount Program) or Medical baseline (PG&E Medical Baseline Discount Program), go directly to those programs. - Website: http://pge.com
- Phone(s): (800) 743-5000, (800) 933-9677, (877) 660-6789, (800) 893-9555, (800) 298-8438
- Hours: Mon 7am - 7pm; Tue 7am - 7pm; Wed 7am - 7pm; Thu 7am - 7pm; Fri 7am - 7pm; Sat 8am - 5pm;
- Eligibility: Budget Billing:
. Must be PG&E customer
Arrearage Management Plan (AMP):
. Are enrolled in California Alternative Rates for Energy (CARE) or Family Electric Rate Assistance Program (FERA).
. Owe at least $500 or more on their gas and electric bill OR (for gas-only customers) owe at least $250 or more on their gas bill.
. Are more than 90 days past due.
. Have been a PG&E customer for at least six months.
. Have made at least one on-time payment.
ESA:
. Must be homeowner or renter receiving electric services through residential meter
. Must reside in single-family home (with four or fewer units) or mobile home
. Must have an active SCE account
. Must meet either Public Assistance Program (A) OR Income (B) eligibility below:
A) You can qualify for the ESA Program if you or someone in your home participates in at least one of the eligible public assistance programs listed below.
-Bureau of Indian Affairs General Assistance
-CalFresh/SNAP (Food Stamps)
-CalWorks (TANF)/Tribal TANF
-Head Start Income Eligible (Tribal Only)
-LIHEAP
-Medi-Cal/Medicaid
-Medi-Cal for Families (Healthy Families A&B)
-Supplemental Security Income (SSI)
-W.I.C.
OR
B) Effective July 1, 2023, to May 31, 2024, ESA income limits are as follows:
Household Size Total Combined Annual Income Limit
1 $36,450
2 $49,300
3 $62,150
4 $75,000
5 $87,850
6 $100,700
7 $113,550
8 $126,400
9 $139,250
10 $152,100
Each additional person $12,850
REACH Program:
Must have a residential PG&E account
Must have received a 15-day or 48-hour disconnection notice
Income must be less than 200% above the federal poverty guidelines - Requirements: Budget Billing: None Arrearage Management Plan (AMP): None ESA: Once application has been reviewed you'll also need to provide proof of household income such as check stubs, social security, bank statements or other legal proof of income Proof of income is not required if you can provide documents proving participation in one of the public assistance programs
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Areas Served:
- Sonoma United States
- San Luis Obispo United States
- Monterey United States
- Kings United States
- Alpine United States
- Colusa United States
- Alameda United States
- San Mateo United States
- Mendocino United States
- Solano United States
- Trinity United States
- Lassen United States
- El Dorado United States
- Marin United States
- Calaveras United States
- Kern United States
- Fresno United States
- Sutter United States
- Napa United States
- Santa Clara United States
- Lake United States
- Stanislaus United States
- Del Norte United States
- Madera United States
- Sierra United States
- Santa Barbara United States
- San Francisco United States
- Categories: