211 is a free information and referral service that connects people to health and human services in their community 24 hours a day, 7 days a week. 

211 serves people of all income levels, languages and cultural backgrounds and is available to 96% of Californians and to 85% of U.S. households. 211 programs are supported by United Way, public and private funders, city and county agencies and more. In fact, California United Ways operate and/or provide major funding for 2-1-1 programs throughout the state. 

211 also plays a critical role in providing information and support in times of disaster, such as evacuation, shelter, food, medical and recovery information, and provides public officials with feedback from callers about changing conditions. 

History of 2-1-1

Authorization of the 211 system using a three-digit dialing code (211) was first enacted by the Federal Communications Commission (FCC) in 2000. The Commission delegated each state with the task of implementing their own 2-1-1 programs. The FCC's regulatory framework was based upon the national program and operational standards put forward by the United Way and the Alliance of Information and Referral Services (AIRS), the two major national leaders for 211 adoption.

This site was created by and is maintained by United Ways of California, on behalf of the California 211 Operating Partnership.