Service Name: MEDI-CAL MANAGED CARE AND MENTAL HEALTH OFFICE OF THE OMBUDSMAN

Organization Name: CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES (DHCS)

• Description: Helps solve problems from a neutral standpoint to ensure that members receive all medically necessary covered services for which plans are contractually responsible.The Mental Health Ombudsman is designed to create a bridge between the Mental Health Plan system and individuals, family members and friends of individuals, in need of mental health services by providing information and assistance in navigating through the system.The Office of the Ombudsman: Serves as an objective resource to resolve issues between Medi-Cal managed care members and managed care health plans. Helps members with urgent enrollment and disenrollment problems. Offers information and referrals. Identifies ways to improve the effectiveness of the Medi-Cal managed care program. Educates members on how to effectively navigate through the Medi-Cal managed care system. Help you find information in order to access appropriate mental health services Connect you with the right person/department to help you resolve a problem Connect you with local resources in your county who can help you Connect you with patient's rights servicesFor more information, visit Medi-Cal Managed Care and Mental Health Office of the Ombudsman
• Website: https://www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx
• Email: MMCDOmbudsmanOffice@dhcs.ca.gov
• Phone(s): (888) 452-8609
• Hours: Mon 8am - 5pm; Tue 8am - 5pm; Wed 8am - 5pm; Thu 8am - 5pm; Fri 8am - 5pm;
• Eligibility: Open to all
• Requirements: Call for information or check website at www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx
• Areas Served:
  • United States
• Categories:
  • Mental Health and Substance Use Disorder Ombudsman Programs
  • Medicaid Managed Care Ombudsman Programs
  • Government Complaints/Government Ombudsman Offices