Service Name: SAFETY NET PROGRAM - PG&E

Organization Name: PACIFIC GAS AND ELECTRIC COMPANY

• Description: PG&E Safety Net Program: Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the PG&E Safety Net program. The Safety Net program pays $25 to $100 automatically 60 to 120 days after the outage. The amount may depend on the outage length and appears automatically on their bills. Visit this web page for more info and eligibility requirements.https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.page
• Website: https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.page
• Phone(s): (800) 743-5000
• Hours: Mon 8:30 AM - 5:00 PM; Tue 8:30 AM - 5:00 PM; Wed 8:30 AM - 5:00 PM; Thu 8:30 AM - 5:00 PM; Fri 8:30 AM - 5:00 PM;
• Requirements: CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you're finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.
• Areas Served:
• Categories:
  • Electric Service Payment Assistance
  • Housing/Shelter
  • Gas Service Payment Assistance
  • Utility Service Payment Assistance
  • Utility Service Providers