Service Name: CALIFORNIA TELEPHONE ACCESS PROGRAM (CTAP) - CPUC

Organization Name: CALIFORNIA PUBLIC UTILITIES COMMISSION

• Description: California Telephone Access Program (CTAP) offers specialized telephone equipment and network services at no cost to qualified California residents who have difficulty using a standard telephone.Equipment is available for people who have difficulty: hearing seeing moving speaking learning or rememberingCalifornia Relay Service can connect TTY users to non-TTY users.There are free trainings on how to make a smartphone work better for people with disabilities.To be eligible, you must be certified as having a permanent or temporary disability and you also must: Live in California Have access to telephone service You must have access to either cell phone or land line service to participate in the program. Find Equipment CTAP products are geared to meet many needs, and they include: Telephones Amplifiers Ring-signal and speech devices Headsets Switches and accessoriesYou can find equipment listed by disability type with pictures, descriptions, and operation manuals where available. Find equipment here: https://californiaphones.org/products.php.Repair and Exchange PolicyIf your equipment is not working properly, get in touch with the Contact Center, or visit one of the Service Centers. More info: https://ddtp.cpuc.ca.gov/default1.aspxid=1246Websites: California Connect aka California Phones - https://californiaphones.org/ California Telephone Access Program (CTAP) - https://ddtp.cpuc.ca.gov/Equipment.aspx Apply - https://ddtp.cpuc.ca.gov/default1.aspxid=1242 Certification of disability - ddtp.cpuc.ca.gov/default1.aspxid=1242 Find equipment - https://californiaphones.org/products.php Check equipment order status - http://orders.ddtpca.org CTAP Repair & Exchange Policy - https://ddtp.cpuc.ca.gov/default1.aspxid=1246 Contact CTAP - https://ddtp.cpuc.ca.gov/contactus.aspx Contact California Connect aka California Phones - https://californiaphones.org/contact-us
• Website: https://ddtp.cpuc.ca.gov/Equipment.aspx
• Email: info@ccaf.us
• Phone(s): (800) 889-3974, (800) 949-5650, (800) 806-1191, (844) 867-1135, (800) 806-4474, (800) 806-1191, (855) 247-0106, (866) 324-8747
• Hours: Mon 8:00 AM - 5:00 PM; Tue 8:00 AM - 5:00 PM; Wed 8:00 AM - 5:00 PM; Thu 8:00 AM - 5:00 PM; Fri 8:00 AM - 5:00 PM;
• Eligibility: No restrictions. No age or income requirements.
• Areas Served:
  • United States
• Categories:
  • Telecommunication Relay Services
  • Independent Living Skills Instruction
  • Assistive Technology Information
  • Low Vision Aids
  • Assistive Listening Devices