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  • California Department of Business Oversight

    Agency: CALIFORNIA DEPARTMENT OF BUSINESS OVERSIGHT

    Provides protections to consumers and services to businesses engaged in financial transactions. Also licenses and regulates a variety of businesses. This includes the offer and sale of securities and franchises and off-exchange commodities. Oversees operations of state-licensed financial institutions


  • Department of Consumer Affairs

    Agency: CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS

    Serves the interests of California's consumers by ensuring a standard of professionalism in specific industries and promoting informed consumer practices. Provides the public with information on safe consumer practices, within the business categories they regulate, in an effort to protect the public from unscrupulous or unqualified people who promo...


  • FDA Information

    Agency: UNITED STATES FOOD AND DRUG ADMINISTRATION (FDA)

    The FDA is responsible for, and provides information about: Protecting the public health by assuring that foods (except for meat from livestock, poultry and some egg products which are regulated by the U.S. Department of Agriculture) are safe, wholesome, sanitary and properly labeled; ensuring that human and veterinary drugs, and vaccines and oth...


  • Consumer Protection Unit

    Agency: MARIN COUNTY DISTRICT ATTORNEY'S OFFICE

    Provides information, referral and mediation of consumer/business disputes for goods or services purchased. Offers landlord-tenant and neighbor to neighbor mediation. Provides education to consumers, retailers, neighbors, landlords, tenants and others and is a public resource for consumer rights information.Prosecutes civil and criminal violations ...


  • Patients' Rights Advocate Program

    Agency: ADVOCACY, INC.

    Provides rights protection and advocacy for all mental health consumers residing in both Santa Cruz and San Benito counties. Also monitors mental health facilities for compliance with patient's rights. Receives, investigates and takes action to resolve complaints concerning denial of rights of recipients of mental health services


  • Automated Consumer Hotline

    Agency: CONTRACTORS STATE LICENSING BOARD

    Provides an automated hotline for consumers to verify contractors licensed by the State of California.


  • Alcoholic Beverage Control

    Agency: CALIFORNIA DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL

    Administers alcohol licenses. Conducts investigations for violations of the Alcohol Beverage Control Act and violations of rules, regulations, and other criminal codes that occur at licensed premises. 


  • Consumer Information

    Agency: CONSUMER ACTION

    Advances consumer rights nation-wide by referring complaints, publishing educational materials in multiple languages, advocating for consumers in the media and before lawmakers. Also compares prices on credit cards, bank accounts, and long distance services. Offers advice to consumers about their rights.


  • Consumer Products Hotline

    Agency: UNITED STATES CONSUMER PRODUCT SAFETY COMMISSION

    Answers questions and provides material about consumer product safety. This includes: Product hazards Product defects Injuries sustained as a result of using a product.Literature is available in several languages. Offers hotline to report and inquire about unsafe products.


  • National Do Not Call Registry

    Agency: FEDERAL TRADE COMMISSION (FTC)

    Individuals can register their telephone number on the do not call list. They can also file a complaint if they receive an unwanted telemarketing call after their number was on the National Registry for 31 days.


  • State Bar Attorney Complaint Hotline

    Agency: STATE BAR OF CALIFORNIA

    Assists with filing complaints against attorneys through an informational hotline. As an arm of the California Supreme Court, the State Bar investigates and prosecutes complaints against lawyers.


  • CalWORKS Emergency Payment Program (CEPP)

    Agency: COMMUNITY ACTION BOARD OF SANTA CRUZ COUNTY, INC. (CAB, Inc.)

    CEPP Provides emergency payments for services, information, and referrals to support the continuation of employment and educational goals for participants referred by the county's CalWORKs program. 


  • Consumer Affairs And Environmental Protection Division

    Agency: COUNTY OF SANTA CRUZ OFFICE OF THE DISTRICT ATTORNEY

    Accepts complaints from consumers who shop or do business in Santa Cruz County. Offers telephone counseling and referrals to state and federal agencies that deal with consumer issues.


  • Legal Clinics

    Agency: SPARKPOINT CANADA COLLEGE

    Offers a free clinic to know your rights and free appointments with a lawyer.  Immigration Domestic Violence Tenant rights And other legal issues


  • Better Business Bureau of the Tri-Counties

    Agency: Better Business Bureau of the Tri-Counties

    Consumer/business bureau fostering ethical advertising and selling practices. Mediates, arbitrates consumer complaints with business and  auto manufacturers. Consumer education, referral information, and reports on local firms. 


  • Small Claims and Unlawful Detainer Mediation Program

    Agency: SUPERIOR COURTS OF MONTEREY COUNTY

    Trained mediators are available to assist Monterey County residents in resolving small claims and unlawful detainer issues before going to court.


  • Annual Credit Report

    Agency: AnnualCreditReport.com

    This program provides a free credit report once every 12 months from each of the nationwide consumer credit reporting companies (Equifax, Experian and TransUnion).


  • State of California Department of Consumer Affairs

    Agency: State of California Department of Consumer Affairs

    Offers the information, resources and assistance you need to learn your consumer rights and responsibilities, learn how to make smart and safe consumer choices, and learn how to effectively complain when your consumer transaction goes wrong. The program website offers information about your health, home, car, money, free and low-cost government an...


  • Consumer and Environmental Protection Unit; Consumer mediation and small claims advisory

    Agency: VENTURA COUNTY DISTRICT ATTORNEY'S OFFICE (DA)

    Files and prosecutes cases civilly, and/or criminally. The cases may involve unfair or unlawful business practices, deceptive advertising, environmental prosecution, or red-light abatement.Staff is trained to assist the public in the following areas:  Automobile repair Automobile sales and service contracts Billing disputes Contract disputes Home i...


  • Better Business Bureau of Central California

    Agency: Better Business Bureau of Central California

    Provides information on charities and companies, and responds to marketplace complaints.


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